Experience
Operational systems for service providers
Build software around the repeatable work your service team delivers. Our experience includes developing systems for a compliance provider, alongside training and business-continuity preparation.
Service workflowsDay-to-day operationsTraining supportBusiness continuityPreparation for usersOngoing improvement
Understanding your work
Keep service work and information together
Your team needs to find information, complete tasks and see what comes next. New software should support those everyday activities and fit with the processes already in use.
- Software supporting the provider’s service tasks
- Information organised around day-to-day work
- New features connected to existing processes
- Requirements drawn from the people using the system
Selected work
Compliance delivery systems
Artemis delivered system development while Cigma provided training and business-continuity consultancy.
Anonymised client work. Image is illustrative.
Protecting day-to-day operations
Prepare people to use the software
In the compliance-provider engagement, Artemis developed the software while Cigma provided training and business-continuity consultancy. This brought preparation for day-to-day use into the delivery work.
- Software development focused on the provider’s needs
- Training considered when introducing the system
- Continuity preparation alongside development
- Clear responsibilities for Artemis and Cigma
What this means for you
Software backed by practical preparation
The provider received additional software for its service work, supported by training and continuity preparation. Engineering and consultancy responsibilities were clearly defined.
Preparation to help people use the system
Continuity advice alongside the technical work
Defined responsibility for development and consultancy
Software shaped around your organisation.
Tell us what is not working, what needs to change or what you need to build. We’ll help you work out the next step.