Deliverable 01
Managed application ownership
One team to run, support and improve your application
We keep your application running, investigate problems and deliver updates safely. We can continue with software we have built or first assess an existing system before agreeing to take responsibility for it.
Is this where you are now?
When your software needs a team behind it.
Hosting alone will not fix application faults, manage updates or explain why an important process has stopped working. We learn how the software supports your organisation, what it depends on and exactly which responsibilities you need us to own.
For teams needing application support as well as hosting. Support hours, response targets and recovery arrangements are agreed in the contract.
See our delivery experienceWhat you receive
Hosting, fixes and improvements with clear ownership.
We agree the scope around your system and the people who use it. Your project can include:
Deliverable 02
Monitoring and operating instructions for investigation and recovery
Deliverable 03
Fault investigation, maintenance and application fixes
Deliverable 04
Planned releases for agreed updates and enhancements
How we work
Get to know the application. Keep improving it.
- 01
Agree the support
Review the application and agree support scope, hours and responsibilities.
- 02
Prepare the service
Establish monitoring, deployment and recovery procedures.
- 03
Investigate and fix
Investigate issues and manage fixes through the agreed release process.
- 04
Plan improvements
Review recurring problems and prioritise maintenance and improvements.
Getting started
Bring us what you already know.
Start with the problem, the people affected and any useful notes about your system. We will help you identify what needs attention and set out the work, timescale and responsibilities before the project begins.
Related services
Support for the whole life of your software.
Tell us what your software needs to do.
Tell us what is not working, what needs to change or what you need to build. We’ll help you work out the next step.